Right of withdrawal

Return and Refund Policy

Last updated: 23 October 2026

Thank you for shopping at NILSO. We want you to be happy with your wall stickers. Here you'll find out how to request a return, what to do with damaged items and how refunds work.

Returns

You can return your order in accordance with the applicable statutory provisions and our return conditions.

If you would like to return an item, it should be as undamaged and complete as possible. Please note that using or applying a wall sticker may affect the condition and value of the item. Your statutory right of withdrawal remains unaffected.

You bear the cost of the return unless we agree otherwise and you were properly informed of this before your purchase.

How to start a return

To request a return, please contact us at support@nilso.net. Please include your order number and the item you would like to return.

We will let you know the next steps and the return address. Please only send items back after you have received the return information from us.

Damage and issues

Please check your order upon receipt. If your wall sticker arrives damaged, is defective or you received the wrong item, please contact us promptly at support@nilso.net.

If possible, send us your order number and photos of the item and the packaging. We will review your request and let you know the next steps. Your statutory warranty rights remain unaffected.

Exceptions and special cases

Statutory exceptions to the right of withdrawal may apply to certain goods. Whether an exception applies depends on the specific circumstances and the applicable statutory provisions.

The fact that a wall sticker has been unpacked or carefully inspected does not automatically exclude a right of withdrawal. If an item has been used or damaged beyond what is necessary for inspection, compensation for loss in value may be payable under the statutory conditions.

If you have questions about returning a specific item, feel free to contact us at support@nilso.net.

Exchanges

If you would like a different design or size, please contact us at support@nilso.net. We will let you know what options are available. A direct exchange cannot be offered in every case; a return and a new order may be required.

Right of withdrawal in the European Union

If you shop online at NILSO as a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, unless a statutory exception applies.

To exercise your right of withdrawal, clearly inform us within this period that you wish to withdraw from the purchase. You can do this by sending an email to support@nilso.net stating your order number.

After declaring your withdrawal, you must generally return the goods to us within a further 14 days.

In the event of a valid withdrawal, we will refund the payments received, including the cost of the cheapest standard delivery we offer. We are not required to refund additional costs for a more expensive shipping method you chose. The refund is generally made within 14 days of receipt of your withdrawal notice. We may withhold it until we have received the goods back or you have provided proof that you have returned them, whichever is earlier.

You bear the direct cost of returning the goods, provided you were properly informed of this before your purchase and no other agreement applies.

The statutory provisions and exceptions to the right of withdrawal remain unaffected.

Refunds

As soon as we have received and checked a return, or a refund is initiated for other reasons, we will inform you by email.

Refunds are generally made via the original payment method unless otherwise agreed. Depending on your bank or payment provider, it may then take some time for the amount to appear in your account.

If you have questions about the status of your refund, please contact us at support@nilso.net.

This policy does not limit any statutory consumer rights, in particular in the case of defective, damaged or incorrectly delivered items.